Refund Policy

                        Our Simple Terms

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At K’Luxè Hair & Co., we want you to love your purchase. If you need to request a refund, please contact us within 3 days of receiving your order. To be eligible for a return, your hair products must be completely unused, kept in their original packaging, and remain in perfect, resellable condition. Please note that all approved returns are subject to a 15% restocking fee, which will be automatically deducted from your final refund amount.

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                 Returns and Eligibility

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Shipping costs from your original purchase are non-refundable. Additionally, customers are responsible for all return shipping costs unless the item you received was damaged upon arrival or we sent the incorrect product. In those specific cases, we will cover the shipping fees to make it right. We recommend using a trackable shipping service to ensure your return reaches us safely. Once we receive and inspect your items, we will notify you regarding the status of your refund and the processing of the applicable restocking fee.

Exclusions and Final Sale Items

Please be aware that any customized hair products or items marked as final sale are not eligible for return or refund under any circumstances. We encourage you to review your order carefully before completing your purchase.